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 Books & Technical Bulletins
 

Author:
B. Purushothama
Book Price:
$55               Rs.1395


  
Effective Implementation of Quality Management Systems
 
Effective Implementation of Q Manaagement Systems discusses about implementation of QMS like ISO 9000, their steps, preparation, follouw up, audits, evaluating success, and also how to handle complaints. This practical experience base approach is a good handbook, however few case studies would have given this book the necessary cutting edge over many others in this subject
 
Contents:
 
 
 
 
 
 
 
 
 
1  Sustaining business 1
1.1  Introduction 1
1.2  Recession 2
1.3  Business Sustainability 4
1.4  Evolution of QMS 4
1.5  Definition of quality 6
1.6  Imperatives of quality 8
1.7  Quality from a larger perspective 11
2  Understanding and implementation of ISO 9001:2008 14
2.1  Introduction 14
2.2  Fifty Steps for Implementation 17
2.3  Undergo audits 46
2.4  Post-certification audits                47
2.5  Points to remember 48
3  Roles and responsibilities of management representative 49
3.1  Who should be the management representative?       49
3.2  Jobs expected from management representative 51
3.3  Tips for management representative 55
4  Internal Quality audits: A Strong tool for quality management 56
4.1  Need for audits 56
4.2  Internal quality audits 58
4.3  Quality Control versus quality audits 58
4.4  Product audit versus system audits 60
4.5  Top management review versus quality audits 60
4.6  Types of internal quality audits 61
4.7  Pre-requirements of an auditor                62
4.8  What is to be verified? 64
4.9  Can we discontinue quality control investigation 79
4.10  Process audits 80
4.11  Imperatives of effectives audits 83
4.12  Linking exercises – a strong tool for quality auditing 85
5  Measuring maturity in QMS Implementation 95
5.1  Need for measurement 95
5.2  Measuring maturity by linking to the principles 96
5.3   Measuring maturity by considering the clauses 97
5.4  Guidelines for assessing maturity in QMS Implementation 98
6  Welcome the complaints 133
6.1  Who is interested in Complaining 133
6.2  When customer complains?  134
6.3  When customer does not complain?       135
6.4  Customer-a free consultant 136
7  Face the audits 138
7.1  Why to face audits?              138
7.2  Basic human nature 140
7.3  What shall be audited?  140
7.4  Preparing for the audit 141
7.5  Face the audits 142
7.6  Role of a guide 143
7.7  Understand the non-conformities and observations 143
   Appendix – 1: Departmental objectives and expectations 146
   Reference 157
   Index 158
 
   
 
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Pucker Free Seams
Managing Productivity in the Apparel Industry
An Introduction to Quality Assurance
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